Currently Available Courses
Working with AI - Develop a Chatbot
Check out the chatbot created as part of this course/exercise by our trainer here
As demanded by one of our client, we had developed a course "Working with AI - Develop a Chatbot"
Course is being delivered in Instructor Led Training format.
It is 80% Hands on and 20% Slides presentation,
Following 1 trainer for 8 trainees, trainer help each trainee to perform exercise of developing his chatbot
For More details or a short demo contact contact.bcld@zohomail.in
Telecom BSS – Billing System Essentials
Did you ever wonder why billing for telecom customers is considered important and complex?
Why can’t a simple billing product used by other commerce entities like retail stores be used by telecom companies?
Take this online course and your curiosity will be addressed.
Course Link – BSS – Billing System Essentials
Target Audience: Ideal for job aspirants in Telecom BSS domains
Telecom BSS – Basics of Collection System
Collection is an essential module of any BSS – Revenue Assurance System.
It holds the solution for how a telecom company's revenue assurance team can handle non-paying or overdue customers.
In this basic course, we describe the necessary functionalities required in a collection module.
This course is useful for job aspirants in Telecom BSS-related roles, as well as software developers interested in building such products.
Course Link – BSS – Collection System Essential
Target Audience: Ideal for job aspirants in Telecom BSS domains
Telecom BSS – Payment Handling
Assume yourself working in Telecom/CSP IT Support team or Customer Service Department.
Issues related to Payments are most common issues/complaints from Customers.
If you could know how exactly an underlying IT system is handling the payments you will be much more confidents to handle the customer queries or work on IT tickets.
This course can help you.
Download Course Contents – BSS – Payment Handling
Target Audience: Customer Service Relationship Management / IT Support
Telecom BSS – Customer Journeys Based Business Processes
Imagine you want to work as a Customer Service Relationship Executive or a Sales Executive for a Communication Service Provider.
You’re looking for information on the main business processes related to the customer lifecycle within the telecom domain.
This course can help you.
Course Link – BSS – Business Processes
Target Audience: Ideal for job aspirants in Customer Service Relationship Management and Sales Executive roles
Additional Courses – Under Development
* Essentials of BSS – Accounts Receivable
* Essentials of BSS – Journaling
* Essentials of BSS – Mediation
* Essentials of BSS – Charging
* Essentials of BSS – Billing Output Solutions
* Essentials of BSS – Product Catalogue
* Design of a Microservices-Based Billing System
* Design of a Microservices-Based Order Capturing Solution
* Design of a Microservices-Based Order Orchestration Solution
More courses will follow...
If you have a requirement for a particular area in the Telecom BSS/OSS domain, please send us an email at contact.bcld@zohomail.in