Neha Tandon
Neha had worked for 15 years in Quality Assurance, She had been an employee of
Amdocs (Cyprus),
US Cellular (USA),Tech Mahindra, BirlaSoft and few other companies.
At BCLD, she is in-charge of CRM , Ordering work Flow related trainings.
Work Experience
- Manager, WorkForce Enablement
- Test Lead at Tech Mahindra, Gurugram
- Test Lead at BirlaSoft, Gurugram
- Contractor Multiple Companies, USA
Skills
- ERP System Workflows
- CRM Busiesss Process workflows
- Order Capturing & Orchestration
Languages
English
Hindi
MCA
Thapar Instritute of Engineering & Technology, Patiala
Bachelor of Science
Punjab University, Chandigarh
Trainings Course prepared by Neha Tandon
Telecom BSS – Customer Journeys Based Business Processes
Imagine you want to work as a Customer Service Relationship Executive or a Sales Executive for a Communication Service Provider.
You’re looking for information on the main business processes related to the customer lifecycle within the telecom domain.
This course can help you.
Course Link – BSS – Business Processes
Telecom BSS – Payment Handling
Assume yourself working in Telecom/CSP IT Support team or Customer Service Department.
Issues related to Payments are most common issues/complaints from Customers.
If you could know how exactly an underlying IT system is handling the payments you will be much more confidents to handle the customer queries or work on IT tickets.
This course can help you.
Format: eLearning or ILT
Duration: Max 60 Min
Target Audience: Customer Service Relationship Management / IT Support